Refund policy

At Prime Touch Grips, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

Returns are accepted within 30 days of delivery.
Products must be unused, unopened, and in their original packaging to qualify for a full refund.
For hygiene and quality-control reasons, opened or used grips cannot be returned unless they arrive damaged or defective.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Once reviewed, we will provide a replacement or full refund at no additional cost.

Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear on your account after processing.
Original shipping charges are non-refundable unless the return is due to our error.

We currently offer exchanges only for damaged, defective, or incorrectly shipped items.

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

For return requests or questions, please contact us at:

Prime Touch Grips
Email: info@primetouchgrips.com
Website: primetouchgrips.com

Thank you for supporting Prime Touch Grips. We appreciate your business and look forward to helping you elevate your game.